Spa Etiquette


How to Book

There are 3 ways in which you can book your spa experience with us. You can contact Llangollen Spa on 01978 860629 or email us directly on We do recommend to book in advance to ensure you get your preferred time and day. A £10 per person deposit will be taken over the phone to secure the booking. If booking online we will require you to call within 48hrs of booking to pay the deposit.

Arrival Time

Please arrive at least 15 minutes before treatment time to complete a consultation form, finalise any outstanding payment and get changed in to a robe if you are on a spa package. Please bear in mind if you are coming to the spa as big group booking you may need to arrive up to 30 minutes before treatment times. Turning up late may mean treatment time will be reduced. We will do all we can to reschedule the appointment to a later time but this may not be guaranteed.

What to Wear and Bring with You

Many people often wonder what to bring and wear on a spa day. We advise you bring swimwear for use of facilities. For treatments we advise dry swimwear or underwear to be worn to ensure comfort through out treatment. Robe and slippers are provided to anyone on a spa package. Anyone wanting to hire robe and slippers as an addition to their day can do so at a cost of £5.

Cancellation Policy

Any cancellations made with less than 48 hours notice will lose the £10 deposit paid at time of booking.


We will need the voucher code upon booking and we ask you bring your voucher with you on the day.

Medical Conditions

The health of our guests is most important therefore we ask that you inform us of any medical conditions as it may effect the treatments you have. Our therapists will be able to advise on treatment options for you to ensure comfort and optimum wellbeing.


We need to ensure safety and comfort during pregnancy, please let the therapist know if you are pregnant and be aware that we do not perform any form of massage within the first 12 weeks of pregnancy.

Age Restrictions

Anybody under the age of 16 will not be allowed to use spa facilities or have treatments.

Food and Drink

The restaurant will be open for spa lunch between 12-5. Payments for anything extra not included in the spa package will need to be payed for in the restaurant.

Find out more about Llangollen spa and view our treatments

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Dear Customers

Here at Everbright Hotels we are continually monitoring the situation with regards to COVID-19 and, in light of the latest government advice, we regret to inform that each of our hotels will be temporarily closed from midday March 24th until further notice, for the safety of our team and guests.

Our Everbright Hotels head office members are continuously in dialogue with regional government emergency planning units, to explore ways in which our hotels may provide service to our communities as this time and will update all Everbright Hotel websites with information as soon as any initiatives go live.

Our phone lines and mailing services are currently busier than usual, so please excuse us if we aren't able to respond as quickly as we would usually like.

Please provide as much information as you can together with confirming your most appropriate contact details.

General Manager - Cara Roberts